If your call is because of a fall or other emergency, one of our trained response team will attend quickly.

We aim to complete respond to all call outs in under 45 minutes.

If you have fallen, the response officer will decide what to do – they will initially conduct some basic health checks (such as your temperature, blood oxygen level, blood pressure) and assess you for any obvious injuries. If they can move you safely, they will lift you using specialist equipment and help you to get comfortable.

All our response officers have been trained to use the specially designed lifting equipment.

If necessary, the response officer will get in touch with your emergency contacts and medical professionals, or if more urgent care is needed, they will contact the emergency services.