Accessibility statement
Accessibility statement for the Chesterfield Borough Council website.
This accessibility statement applies to www.chesterfield.gov.uk.
This website is run by Chesterfield Borough Council.
We want as many people as possible to be able to use our website. For example you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We are also working to make the text on this website as easy to understand as possible.
Make your device easier to use
Most devices and web browsers have their own built in accessibility aids or assistive technology to help you to access the internet.
AbilityNet has advice on making your device easier to use if you have a disability.
This includes advice on how to:
- make text larger
- magnify the screen
- change fonts and colours
- make your mouse pointer easier to see
- use your keyboard instead of a mouse
- make your device talk to you
You can also translate this website to your preferred language by using the language tool at the top of each page.
How accessible this website is
We know some parts of this website are not fully accessible:
- you can’t skip to the main content when using a screen reader
- you can't modify the line height or spacing of text
- you can't change colours, contrast levels and fonts - but you may be able to do this in your browser
- map based content is not fully accessible – we have provided text alternatives for information they contain
- older PDF documents are not fully accessible to screen reader software - there is an option to request accessible formats on each page with PDFs or other attachments
- some of our older videos may not have captions or may rely on auto-generated captions which may not be completely accurate
- video content doesn’t contain audio descriptions or full transcripts
- our secure online forms are not currently accessible
What to do if you can’t access parts of this website
On pages that contain PDFs or other attachments there is a link to request a different format. Otherwise, if you need information on this website in a different format (such as accessible PDF, large print, audio or Braille) please contact us:
- email enquiries@chesterfield.gov.uk
- call 01246 345345
- contact us online
We will need to know:
- the address (URL) of the web page
- your name and email address
- the format you need, for example, audio, braille, large print or accessible PDF
We will consider your request and get back to you within five working days.
If you can’t use a location map on our website please call or email us to ask for directions.
We can also provide a telephone-based interpretation service if English is not your first language.
Find alternative ways to contact us.
Feedback and reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us:
- email corporate.communications@chesterfield.gov.uk
- call 01246 345345
- contact us online
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Chesterfield Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard due to non-compliance and exemptions, see below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations:
Website pages
Some of our web pages don’t conform to the regulations for the following reasons:
- incorrect formatting of HTML – this fails WCAG 2.1 success criterion 4.1.1 (parsing) and 4.1.2 (name, role, value)
- images have incorrect or missing alternative text – this fails WCAG 2.1 success criterion 1.1.1 (non-text content)
- links are missing alternative text – this fails WCAG 2.1 success criterion 2.4.4 (link purpose in context), 2.4.9 (link purpose link only) and 4.1.2 (name, role, value)
- page title headings are missing or out of order – this fails WCAG 2.1 success criterion 1.3.1 (info and relationships), 2.4.2 (page titled) and 2.4.10 (section headings)
- external links open in a new window without warning – this fails WCAG 2.1 success criterion 3.2.5 (change on request)
We will correct these errors within the page content or HTML to ensure compliance.
PDFs and other documents
Some of our PDFs and other document types may not be suitable for users of assistive technology. For example:
- alternative text missing from images – this fails WCAG 2.1 success criterion 1.1.1 (non-text content)
- bookmarks have not been included – this fails WCAG 2.1 success criterion 2.4.5 (multiple ways)
- the correct tab or reading order has not been set – this fails WCAG 2.1 success criterion 1.3.2 (meaningful sequence), 2.1.1 (keyboard), 2.4.3 (focus order)
- default language has not been set – this fails WCAG 2.1 succession criterion 3.1.1 (language of page)
- document titles have not been included – this fails WCAG 2.1 success criterion 2.4.2 (page titled)
We will remove non-essential PDFs. Where a PDF or other document is essential to providing our services we will fix it or replace it with an accessible HTML page. In the meantime, pages that contain PDFs include an option to request accessible alternatives
Video
Our pre-recorded videos are published to YouTube with captions enabled. Older videos may rely on auto-generated captions which may not be completely accurate. We don’t provide audio description or full transcripts for our videos. We will ensure that videos that we publish in the future contain appropriate captions.
Disproportionate burden
We haven't categorised any of the accessibility issues on www.chesterfield.gov.uk as a disproportionate burden to fix within the meaning of the regulations.
Content that is not within the scope of the accessibility regulations
Pre-recorded videos
Some of our older videos do not have captions and do not meet accessibility standards. The accessibility regulations do not require us to add captions to videos produced before 23 September 2020 if they are not essential to providing our services.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
External links
This website links to third-party, external websites or services that may not be fully accessible.
What we’re doing to improve accessibility
We use Sitemorse® ContentQA to identify accessibility issues on www.chesterfield.gov.uk.
The website was moved to a new content management system and hosting platform on 04/06/2024. We carried out a full site audit and are working to remediate the issues identified above.
A sample of 125 pages is also tested and reviewed on a weekly basis to enable continued improvement.
Our website accessibility history can be found on the Sitemorse® INDEX for local government.
Preparation of this accessibility statement
This statement was prepared on 17/06/2024 and will be reviewed on or before 31/03/2025.
The full website was last tested on 12/06/2024 using Sitemorse® ContentQA prior to preparation of this statement.
We test this website internally, in the following ways:
- WCAG 2.1 compliance using Sitemorse® ContentQA automated service (scanned and reviewed every seven days)
- colour contrast checkers
We carry out our testing based on a sample of pages that includes a variety of layouts, styles and functionality.
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