Tenant handbook

Tenant handbook

Welcome to your new home 

We hope that you find this handbook helpful as you settle in to your new home. The handbook is full of useful information including managing your home and your tenancy, how to have your say on our housing services and how to get in touch or make a complaint. 

A link to this handbook is part of the useful information that you will receive when you first move in. A printed version is also available.   

Use the links below to access different sections of the tenant handbook.

You can return to this contents page by clicking the back button on your browser. 

Find out about:


Moving in  


Understanding your tenancy agreement  


Paying your rent  


Maintaining your home 


Staying safe at home 


Your neighbourhood 


Keeping you informed and getting involved 


Help and support 


Moving on and right to buy scheme 


Comments, compliments and complaints 


Contacting us