Customer liaison officers work with tenants whose homes are due to have or are undergoing major work or modernisation.

They provide a link between tenants, the housing service, architects and contractors. They ensure that the minimum amount of disruption is caused to tenants, decoration vouchers are issued promptly (where required), and that all work is carried out to the satisfaction of tenants. 

The service is available: 

• Monday, Tuesday, Wednesday, Thursday - 8.30am to 5pm
• Friday - 8.30am to 4.30pm

Service standards for the customer liaison service 

The customer liaison service will: 

• ensure that all people who are due to have modernisation work carried out are notified well in advance of the start of work 
• visit each tenant whose home is due to be modernised and explain the details of the work, choices of work, the people involved and their jobs
• provide suitable temporary accommodation where the needs of the tenant and the extent of the work makes this necessary  
• arrange a public meeting at a convenient and accessible location and at a convenient time to allow people to see examples of the proposed work and to discuss the work with those planning and carrying it out