Tenancy visits
From time to time we may need to visit you in your home
New tenancy visit
You will be visited by a housing officer to see how you are settling in around six weeks after you have moved into your new home.
This is an opportunity to have an informal chat with a member of our team to let us know how you are getting on and to raise any concerns or issues. The housing officer can also provide information on council services, let you know about support available and answer any questions you may have.
Home tenancy visit
We want you to feel safe and happy in your home. Our home tenancy visits provide an opportunity for our housing officers to visit you at home to discuss any issues.
During the visit we will:
- check tenant and household details
- check that your home is safe and identify any repairs
- provide advice and support to help you to manage your tenancy
- refer you to other agencies and services if needed
Pre-transfer visit
Before we can confirm that you can transfer, we will inspect your home to check that you have kept to the terms of your tenancy agreement. If you are in breach of your tenancy agreement you may not be allowed to move until things are put right. The offer of a transfer may be withdrawn.
Following the inspection, we will tell you what work you are responsible for and when the work needs to be completed by. We will re-inspect your home to check that the work is done. You will not be allowed to move if the work we have asked you to do is not carried out and your rehousing application may be suspended.
There may be other breaches of tenancy which prevent you from being able to transfer - for example, you would not normally be allowed to move if your rent account is in arrears. You must clear your rent account before you move.
If you have rent arrears, please contact our Customer Service Centre on 01246 345345 to discuss your circumstances and to make an arrangement to clear your account.
Ending a tenancy visit
Before you move out, we will contact you to arrange a suitable time to visit your home. This is to check the condition of the property and identify any repairs which need to be carried out before it is let to a new tenant.
You must leave the property and garden (if you have one) in good repair and in a clean condition. If there is damage to the property which is not just wear and tear, you may be asked to carry out some repairs before you leave. Alternatively, you may be recharged for any repairs carried out. Leaving a property with rechargeable repairs can affect you in the future should you apply for rehousing with a social landlord.