Tenant groups

Tenant groups

We have a number of established groups and roles for our tenants.

If you like the sound of any of the activities listed below, get in touch with us to find out more or register your interest.

You can also find out more about how our tenants are making a difference.


Tenant Challenge Panel - TCP

The tenant challenge panel is our longest established group. Its aim is to put tenants at the heart of co-regulation to influence decisions within Chesterfield Borough Council’s housing services by scrutinising services and making recommendations for consideration by the housing management team. 

The TCP is responsible for: 

  • identifying and completing tenant scrutiny reviews 
  • completing reports of scrutiny reviews completed which may: 
    • make recommendations to the housing management team where the panel finds performance and / or service provision has fallen below the expected level 
    • highlight best practice within performance and / or service provision within scrutiny reports 
    • inform and influence the direction of housing services at Chesterfield Borough Council 

Number of members: 10 (maximum) 

Frequency of meetings: monthly 


Performance group 

We want to ensure that we are accountable to our tenants on our performance as a housing service. The performance group enables members to be aware of how we are performing and provides an opportunity for tenants and the housing service to collaborate.

The group can inform and influence decision making, promote learning and best practice across our housing services and ensure that the housing service is accountable to our tenants.    

The performance group look at areas of performance relating to:  

  • keeping properties in good repair   
  • maintaining building safety  
  • respectful and helpful engagement   
  • effective handling of complaints   
  • responsible neighbourhood management   

On an annual basis, the performance group will also look at how we are performing in relation to national regulatory standards by reviewing our Tenant Satisfaction Measures (TSM) results.  

Number of members: 10 (maximum) 

Frequency of meetings: monthly 


Communication and accessibility group 

The tenant communication and accessibility group provides an opportunity for tenants and the housing service to work together to inform and influence decision making, promote learning and best practice in relation to communication and accessibility.    

The communication and accessibility group are responsible for areas including:  

  • developing communication and accessibility standards for the housing service  
  • reviewing information produced for tenants to ensure that it is easy to understand and accessible in different formats  
  • contributing to the ongoing review of the housing section of the website to ensure it is easy to understand and contains the information needed by tenants   
  • identifying barriers which prevent tenants accessing housing services and making recommendations for improvements  

Number of members: 10 (maximum) 

Frequency of meetings: monthly 


Housing advisory board 

The Housing Advisory Board works to ensure that the housing service operates effectively. This includes: 

  • ensuring the housing service meets the requirements of the Regulator of Social Housing and the Housing Ombudsman 
  • reviewing the overall aims, objectives and policies of the housing service 
  • overseeing the performance of the housing service 

Number of members: 10 (four elected members, four tenant representatives, the Service Director – Housing and the Executive Director of the council). 

Frequency of meetings: quarterly  


Estate inspectors 

Tenant estate Inspectors work in partnership with Chesterfield Borough Council to monitor the standard of grounds maintenance in their local area.  

The purpose of the estate inspection programme is to:  

  • identify estate management issues  
  • involve residents in assessing the quality of estate management services and recommending improvements;  
  • provide information for estate management service improvements  
  • monitor service levels over time